SUMMARY
As a Network Administrator I have obtained great deal of knowledge in the IT industry over the years. I pride myself in staying current with the latest trends and technologies, always looking for better ways to improve a networks stability and overall performance. I've learned a great deal about rising technologies that improve the infrastructure while finding the most cost effective ways to accomplish the end goal, 99.99% up-time.
I understand the importance of strong leadership skills that promote open dialog, proper delegation, team building, and customer satisfaction from the executive level to the end user, as these are our customers.
As a Network Administrator I have obtained great deal of knowledge in the IT industry over the years. I pride myself in staying current with the latest trends and technologies, always looking for better ways to improve a networks stability and overall performance. I've learned a great deal about rising technologies that improve the infrastructure while finding the most cost effective ways to accomplish the end goal, 99.99% up-time.
I understand the importance of strong leadership skills that promote open dialog, proper delegation, team building, and customer satisfaction from the executive level to the end user, as these are our customers.
SKILLS
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EXPERIENCE
Frontline Insurance 03 / 2012 – Present
Network Administration
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System Center Configuration Manager (SCCM 2012 R3)
- Operating System Deployments for Servers, Laptops, Desktops, and Surface Pro Tablets.
- User State Migration Tool for safe OS deployments.
- Windows Update Services using maintenance windows as best practice.
- Application Deployments, reporting and more.
Firewall and Routing
- Day one deployments of production Fortinet 100D, 80D Firewalls.
- SonicWall 215Z firewalls for Out Of Band Management Networks.
- HP Procurve L3 Switches. Juniper SRX series Firewalls.
VMware Infrastructure
- Transitioned from IBM Blade Center to Simplivity Omnicube.
- In-place Upgrades from ESXi 5.1 to 5.5.
- LUN creation and mappings.
- Disaster Recovery using HA.
Backup and Recovery
- Simpana CommVault’s backup and recovery solutions for VM and file level recoveries.
- Familiar with AppAsure appliances.
- Zerto Backup solutions for pilot program.
Email and Anti-Virus
- Exchange 2010 environment utilizing CAS with Disaster Recovery in two locations.
- Sophos Email Web Appliance Day One Deployment.
- Sophos End Point Console design and deployment of Anti-Virus infrastructure.
Pilot Programs and Test Groups
- Mobile Device Management with Sophos MDM.
- Prey Project location and Anti-Theft, Active Sync, Apple’s Find my phone, and Googles Android Device Manager.
Billing and Purchasing
- Supervisor of all departmental purchases including IT Hardware and Software.
- Contract negotiator for Microsoft Volume Licensing (Open Value and Open Business) plus Office 365 subscriptions.
Documentation
- Visio creation of Infrastructure.
- Network Administration, group policy layouts, work flows and matrices for on call, Disaster Recovery, SLAs.
Digital Risk 08 / 2009 - 03 / 2012
IT Technician Level III \ File Compression Specialist
SUMMARY
At Digital Risk, I performed a wide range of duties relating to the organizations daily operations providing a responsive IT department. This included all aspects of the Help Desk ticketing system, Hardware\Software troubleshooting and repairs, special projects and new work flows for increased productivity. I was considered a specialized project team lead in testing new strategies in deploying operating systems and other software applications to small groups calculating possible scenarios for single point failures.
At Digital Risk, I performed a wide range of duties relating to the organizations daily operations providing a responsive IT department. This included all aspects of the Help Desk ticketing system, Hardware\Software troubleshooting and repairs, special projects and new work flows for increased productivity. I was considered a specialized project team lead in testing new strategies in deploying operating systems and other software applications to small groups calculating possible scenarios for single point failures.
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Special Projects
I worked closely with Loan Processing and Loan Fulfillment department to design work flows and procedural methods to compress and transmit all mortgage origination files to sustain a 100% paperless environment. Which required creating automated scripts for renaming and moving hundreds of files across the domain simultaneously.
I worked closely with Loan Processing and Loan Fulfillment department to design work flows and procedural methods to compress and transmit all mortgage origination files to sustain a 100% paperless environment. Which required creating automated scripts for renaming and moving hundreds of files across the domain simultaneously.
Special software tools include:
- VIM 7.1 (Text Editor)
- PDF Convertor Enterprise 7.0
- Adobe Acrobat Pro
- eCopy Desktop (PDF compression
- ASAP Utilities for Excel 2007
- Adobe LifeCycle
SunGard Higher Education 06/2009 - 09/2009
Help Desk Specialist
SUMMARY
As a Help Desk Specialist, I performed strictly as a Help Desk technician. Providing over the phone support for 12 different Universities across the country. Primarily password resets, account unlocks, and troubleshooting for each university’s “BlackBoard” online education system.
As a Help Desk Specialist, I performed strictly as a Help Desk technician. Providing over the phone support for 12 different Universities across the country. Primarily password resets, account unlocks, and troubleshooting for each university’s “BlackBoard” online education system.
The PC Authority, Inc 02 / 2009 - 04 / 2009
Bench Technician
SUMMARY
As a Bench Technician, I perform a diverse job role in an extremely busy PC repair service center. Primarily to diagnose, troubleshoot, and repair consumer PC's on a daily basis. This also included generating sales quotes for repair service, running multiple services in order to determine what may be the issue, and speaking regularly with the customer, explaining in laymen's terms what the problems is and how to correct it.
As a Bench Technician, I perform a diverse job role in an extremely busy PC repair service center. Primarily to diagnose, troubleshoot, and repair consumer PC's on a daily basis. This also included generating sales quotes for repair service, running multiple services in order to determine what may be the issue, and speaking regularly with the customer, explaining in laymen's terms what the problems is and how to correct it.